SCENIGMA / SUPPORT DESK
Support, FAQs & account help
Questions about sign-in, verification, puzzles, payments, or your account? Start with the answers below, then contact our support team if you still need help.
Common questions
Quick answers for the most common product, content, and payment questions.
I didn't receive my sign-in code. What should I do?
Check your spam or promotions folder, verify the email address, and wait a few minutes before requesting a new code. If it still does not arrive, email support@shelterfuture.com from your registered address.
How do I report a puzzle issue?
Send the puzzle link or title and describe the specific issue. We review factual errors, language problems, duplicate content, and community policy reports, and may correct or remove content when needed.
My payment or SP balance has not updated.
Do not purchase again. Keep your payment receipt, order time, registered email, and any error message, then contact support so we can check the order status.
Can I use one account on multiple devices?
Yes. Sign in with the same registered email to sync your profile and saved puzzle progress. Allow a moment for the connection to finish after switching devices.
ACCOUNT / DATA
Delete your account
Account deletion requests must be submitted inside the Scenigma App. Your profile and associated content will be removed after customer-service review and confirmation.
Submit the request in the App
- 1Open the Scenigma App and sign in to the account you want to delete.
- 2Open the Personal page from the bottom navigation.
- 3Tap Settings on the Personal page.
- 4Scroll to the very bottom of Settings, tap Delete Account, review the notice, and confirm.
Requests are expected to be completed within 14 business days, with an email notification when deletion is executed. You can cancel the request by signing in again during the review period. If you cannot access the App, email support@shelterfuture.com from your registered address.
Request deletion by email